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Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your businessās reach nationwide with a toll-free number accessible in the US, and Canada
Secure a vanity phone number online for your business. Build brand identity, improve customer recall, and create a professional image easily.
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Stay updated with industry insights and tips on our blog.
Expert tips on VoIP, cloud telephony, and virtual phone numbersāall in one place.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Explore phone number regulatory requirements for customers across different countries, including documents, number types, and eligibility details.
Share Dialaxy with your network and get exciting rewards
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Convert text into realistic audio with our free Text-to-Speech Generator. Ideal for accessibility and customized listening, offering two voice options to suit any purpose.
Use Social Media Finder to quickly and reliably search for online profiles across platforms. Simplify your profile discovery process today.
Instantly convert your voice to text for free with our Speech to Text Generator. Fast, accurate, and easy-to-use voice transcription tool!
Craft professional voicemail greetings in seconds. Use our easy generator to create custom messages quickly and make a great impression!
Promote Dialaxy and earn commissions on every successful subscription you refer
Discuss solutions, strategies, and partnership opportunities with experts.
Easily expand your team with our Agent Addition feature, designed for smooth onboarding and integration. Manage agents accurately, encouraging easy teamwork and improving performance on the Dialaxy platform.
Agent Addition is a core Dialaxy feature that simplifies business onboarding and management of support staff. Use a single, unified dashboard to invite new agents, assign permissions, and move them into the appropriate teams, all without stopping your business operations.
Whether you are integrating remote workers, expanding departments, or hiring a seasonal workforce, Agent Addition fits your needs. Agent Addition will enable you to maintain structured workflows and secure access from the get-go.
New agents instantly get the right roles, visibility into interaction history, and full access to CRM integrations. This makes it easier to support customers quickly and consistently across your contact center.
Dialaxy’s Agent Addition feature helps you quickly expand your team. Here’s how to use it:
Easily invite agents and set access levels based on their job description. Roles can include admin, support, or sales-specific permissions.
Manage all agents from a single interface, track assignments, view who’s active, and adjust roles as needed.
Agent profiles and permissions sync across Dialaxy’s systems instantly, keeping communication aligned.
New agents can access interaction history, contact details, and CRM-integrated notes from the very first day.
Supervisors can monitor agent activity and performance using real-time dashboards.
Tech teams can automate onboarding procedures or modify workflows with the help of built-in technologies.
As a business grows, its software needs to handle an increasing number of users and interactions. Adding agents enables a SaaS product to scale up without compromising on speed or performance.
With more agents available, customer inquiries can be handled promptly, reducing wait times and enhancing overall satisfaction, which in turn leads to a better user experience, increased retention, and more referrals.
Adding agents to a SaaS platform enables dynamic resource allocation, such as deploying more agents during peak times or specific campaigns, to efficiently handle increased loads and maintain high service standards while optimizing costs.
A greater number of agents enables more personalized service, resulting in enhanced customer loyalty and satisfaction, as well as improved insights into customer behavior for future product development.
More agents mean more opportunities to engage with customers, resolve issues, upsell, or cross-sell additional products and services, leading to increased revenue streams and business growth.
Increased agents in a SaaS product create redundancy, ensuring continuous service and improving reliability and user trust.
Dialaxy's Agent Addition feature allows teams to scale quickly and maintain control of the process. Whether you are onboarding a new support agent, seasonal worker, or remote agent, you can assign roles, rules and have them live in just a few minutes.
The experience builds a connection to your CRM, saves interaction history, and ensures every agent has the correct access from day one. Faster onboarding means less confusion and more engaged agents from the outset.
For a scaling contact center, this functionality is critical to remain agile and keep lines of communication open.
Add new agents in seconds, assign roles, and grant access; all in one place, all at once. The easy setup allows your team to start communicating, helping customers, or doing other critical work immediately without waiting and without spending hours trying to work with your IT team.
Easy configuration of access level functionality based on agent responsibilities. Agents can be assigned roles applied to certain departments or teams to ensure only the tools and data that are relevant to an agent's job will be viewed, while still providing compliance and governance across the organization.
Gain insight into how new agents are performing from the second they're added. Track activity logs, measure productivity, and support training efforts to ride the learning curve and enhance performance across departments.
Easily add new agents to your Dialaxy platform with a simplified onboarding process.
Reduce setup time with intuitive steps designed for quick agent integration.
Assign specific roles and permissions to agents based on their responsibilities.
Maintain security and efficiency by customizing access levels for each team member.
Automatically synchronize agent data across all Dialaxy communication channels.
Ensure seamless updates and consistency with real-time data sharing.
Equip agents with performance-tracking tools integrated into the platform.
Monitor agent activities and metrics to optimize productivity and performance.
Efficiently scale your operations by onboarding new agents without the need for complex IT infrastructure. Dialaxy's Agent Addition feature makes it easy to grow your support or sales team with minimal setup, saving time and reducing overhead.
From a single interface, manage agents across teams and locations. As your contact center grows to accommodate consumer demand, assign responsibilities, track progress, and group agents by department to keep control and visibility.
Add agents from anywhere and give them immediate access to the resources they require. Your team remains connected and productive no matter where they are, thanks to support for Chrome extension workflows and web-based login.
Customize the agent onboarding process with built-in developer tools and role-based automation. Integrate new agents directly into your CRM, sync with internal systems, and manage permissions programmatically for a flexible and secure setup.
Customize roles and permissions for each agent.
Provide thorough training and resources.
Regularly monitor agent performance.
Don't overcomplicate the onboarding process.
Don't neglect security measures and access control.
Don't ignore agent feedback on the onboarding process.
Create and manage structured agent groups for easy call routing, reporting, and performance tracking. By grouping agents by team, department, or function, you promote better coordination and more effectively manage communication across your organization.
Learn More
Establish a standard process for every new agent to view Dialaxy's Desktop Agent: a singular workspace that includes CRM integrations and can handle calls while allowing real-time chronological interaction history. This helps with a seamless onboarding process and allows agents to provide responsive, informed service from DAY ONE!
Enable agents to work from shared business numbers for consistent customer communication. This feature supports seamless collaboration, allowing teams to manage calls, messages, and voicemails without overlap or missed follow-ups.
Yes, Dialaxy allows you to invite agents in bulk using batch email entry. Assign roles and groups instantly to streamline onboarding across departments.
Permissions for agents are completely adjustable. Role-based access can be used to manage who can see what, protect data, and improve operational effectiveness.
Absolutely. All additions are handled through admin-level controls, using secure authentication protocols and encrypted access to protect sensitive data.
Yes, agents are always informed because they have instant access to CRM-integrated records and interaction history after being added.
Yes, the onboarding procedure is the same whether your agents are in-office, remote, or a hybrid mix. Every tool is synchronized in real time and accessible over the web.
Yes. With Dialaxy’s developer tools, you can automate invites, assign default roles, and integrate agent addition into your internal systems.
Yes, monitor agent activity from day one using built-in performance dashboards. Track engagement, completion rates, and flag areas for coaching.
