Simplify Business communication with Number Sharing Improve your business communication by utilizing Dialaxy’s Number Sharing feature. This tool helps multiple users or departments share a single business number. Sign upRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. What is Number Sharing? Number Sharing allows multiple team members or departments within an organization to use a business phone number. This telephony feature enables all authorized users to make and receive calls or texts through a single contact line, eliminating the need to assign individual numbers. One phone number rings on multiple devices simultaneously or in a preset sequence, allowing the first available person to answer the call. With number sharing, customers enjoy a smooth experience like they’re talking to one consistent point of contact, even if multiple team members are involved. A single shared number is especially useful for unified customer support, ensuring all inquiries are handled promptly. Additionally, it benefits the sales team, as they utilize a shared number to stay on top of leads and never miss an opportunity to close a deal. How to Setup Number Sharing with Dialaxy? Setting up Number Sharing with Dialaxy is straightforward and efficient. Kindly follow these steps: Log in to your Dialaxy account. Go to the “Number Sharing” section in your dashboard. Select the business number that you want to share and assign it to the appropriate users and departments. Kindly set up call and message routing rules to make sure that communications are directed to the right team members. After the confirmation, your Number Sharing feature will be activated. What is Number Sharing? Number Sharing allows multiple team members or departments within an organization to use a business phone number. This telephony feature enables all authorized users to make and receive calls or texts through a single contact line, eliminating the need to assign individual numbers. One phone number rings on multiple devices simultaneously or in a preset sequence, allowing the first available person to answer the call. With number sharing, customers enjoy a smooth experience like they’re talking to one consistent point of contact, even if multiple team members are involved. A single shared number is especially useful for unified customer support, ensuring all inquiries are handled promptly. Additionally, it benefits the sales team, as they utilize a shared number to stay on top of leads and never miss an opportunity to close a deal. How to Setup Number Sharing with Dialaxy? Setting up Number Sharing with Dialaxy is straightforward and efficient. Kindly follow these steps: Log in to your Dialaxy account. Go to the “Number Sharing” section in your dashboard. Select the business number that you want to share and assign it to the appropriate users and departments. Kindly set up call and message routing rules to make sure that communications are directed to the right team members. After the confirmation, your Number Sharing feature will be activated. How Shared Numbers Operate? 1 Call Initiation A customer dials the shared business phone number, triggering the number-sharing routing process. It acts as a unified contact point for the entire team or department. 2 Caller Identification The system captures the caller’s phone number and any available metadata, including geographic location and previous interaction history. It helps personalize and prioritize the routing process. 3 IVR Interaction (If Enabled) If your system includes an Interactive Voice Response (IVR), the caller may be prompted to select options (e.g., press 1 for Sales). This input helps further qualify the call and direct it appropriately. 4 Rule Evaluation The system evaluates the call against predefined routing rules set by the business. These rules can be based on business hours, caller location, or team availability. 5 Destination Selection Based on the evaluation, the system identifies the most suitable destination for the call or message. This could be a specific agent with the right skills or a voicebox if no agent is present. 6 Call Forwarding and Handling The call or message gets forwarded to the chosen contact point. If multiple team members share the number, it can ring on all their devices at once or one by one, until someone picks up. Benefits of Using Number Sharing in an Organization Improved Customer Experience Deliver exceptional service by ensuring customers instantly connect with the right team member. Efficient Call and Message Management Streamline your communication flow by intelligently directing calls and messages to the most qualified individuals or teams. Enhanced Team Collaboration Empower your workforce with seamless communication sharing. It encourages teamwork by distributing responsibilities. Consistent Branding Present a unified and professional image by using a single, consistent contact number across all departments. Flexibility in Communication Easily reassign shared numbers and update routing configurations to align with evolving team structures and business priorities. Scalable Communication Solutions Number Sharing grows with your organization, allowing you to expand your customer engagement without complexity or disruption. Why Use Dialaxy for Number Sharing? Dialaxy’s number-sharing feature enables businesses to assign a single business phone number to multiple users or departments. It ensures seamless collaboration and efficient handling of incoming calls and messages based on customizable rules you set. Dialaxy is built for the way modern businesses work, especially if your team is spread out or you serve customers around the globe. You can easily share numbers across different devices and locations, so everyone stays connected and customers always reach the right person, no matter where they are. On top of that, Dialaxy’s cloud-based platform plays nicely with your favorite tools and comes with round-the-clock support. It’s a solution that grows with you, making it easy to streamline how your team interacts and offers unified communications. Why Use Dialaxy for Number Sharing? Dialaxy’s number-sharing feature enables businesses to assign a single business phone number to multiple users or departments. It ensures seamless collaboration and efficient handling of incoming calls and messages based on customizable rules you set. Dialaxy is built for the way modern businesses work, especially if your team is spread out or you serve customers around the globe. You can easily share numbers across different devices and locations, so everyone stays connected and customers always reach the right person, no matter where they are. On top of that, Dialaxy’s cloud-based platform plays nicely with your favorite tools and comes with round-the-clock support. It’s a solution that grows with you, making it easy to streamline how your team interacts and offers unified communications. Create Flexible Communication Workflows Using Dialaxy, you can set up smart workflows around your shared numbers. Whether it’s routing calls to the right person or playing pre-recorded voicemail greetings, you have full control over every interaction flow. This means your customers get connected faster, and staff spend less time transferring calls. Collaborate Seamlessly with Number Sharing Dialaxy makes it easy for teams to share a single business number. It ensures that everyone stays in the loop and no customer's message or call slips through the cracks. Instead of juggling multiple lines, your team can handle calls and SMS from one shared number, making collaboration natural. Stay Connected Anywhere, Anytime Because Dialaxy is cloud-based, your shared number works wherever your team resides. Your team can operate easily whether they’re in the office, working remotely, or on the go. This means your business phone number is always within reach, ready to connect with clients no matter where your employees are. Reduce No-Shows via SMS Easily use a single, identifiable business number to send SMS reminders for appointments and payments. It reduces the likelihood of missed appointments or past-due payments by guaranteeing that each customer receives timely SMS notifications and texts. In addition to saving your team time, automating these reminders will drastically lower the number of no-shows. Things to Consider When Using Number Sharing 01. Routing Rules Carefully configure routing rules to make sure that communication reaches the right people. Timely review and update these rules to make any changes in the team structure and responsibilities. 02. Privacy and Security Ensure that only authorized team members have access to the shared numbers. You can implement security measures to protect customer information. 03. Monitoring and Reporting Use Dialaxy’s reporting tools for monitoring the performance of shared numbers. Analyze call and message data to identify trends and areas for improvement. 04. Onboarding New Agents Train new agents on managing shared numbers effectively. Ensure they understand the correct procedures for handling shared communications. Number Sharing Solutions: Built for Businesses That Need to Scale Real Estate Agencies Real estate agents and property managers can share a single number to handle calls and texts. It improves team coordination and ensures no load or maintenance requests are missed. Also, the streamlined communication for buying or addressing issues is handled effectively. Remote and Distributed Teams For companies with remote or hybrid workforces, number sharing keeps everyone connected through one business number. Teams can collaborate on customer communication, sharing texts and call responsibilities without confusion. It is an effective way to maintain teamwork, no matter where the staff is. Healthcare Providers and Medical Offices In busy conditions, number sharing ensures patient calls and messages reach the right staff quickly. Several team members can access the same number to coordinate appointment reminders, payments, and urgent follow-ups. All this helps to improve patient experience and cut administrative bottlenecks. Teams Using Traditional System If your business is seeking an alternative for older phone platforms, number sharing offers an easy upgrade path. Using it, you can keep your existing business number accessible to multiple users without bedding a full system overhaul. It benefits by providing better communication and better teamwork. Do’s and Don’ts of Number Sharing Do’s Don’ts Do Configure Routing Rules Carefully Don’t Allow Unauthorized Access Timely update shared Number Settings Don’t ignore customer feedback. Do Train Your Team on Best Practices Don’t Overcomplicate Routing Structures Additional Features Like Number Sharing Voicemail Greetings Set up custom voicemail greetings to maintain a professional tone when calls aren’t answered. This ensures every caller gets a consistent and informative experience, even during off-hours. Call History Access detailed logs of all incoming and outgoing calls. This allows team members to review past interactions, follow up confidently, and maintain full visibility over all communication activity. Concurrent Calls Handle multiple calls at the same time without disruption. This feature ensures teams can assist more customers simultaneously, improving efficiency during peak hours. Frequently Asked Questions Can different departments share the same number with Dialaxy?Yes. You can assign one number to multiple departments and configure routing rules to direct calls to the appropriate teams. Does Number Sharing help with missed calls?Yes. Since multiple users can respond, it greatly reduces the chance of missed calls or delayed responses. Can I set rules for how calls are routed in a shared number?Yes. You can often define rules, such as time-based routing, sequential ringing, or simultaneous ringing, to suit your team’s needs. Is sharing my phone number secure?If you are careful about whom you share your phone number with and how it is utilized, sharing your number can be safe. Does Dialaxy support IVR with Number Sharing?Yes. Dialaxy allows you to set up an Interactive Voice Response (IVR) menu so customers can be guided to the right team or department before the call is connected. Is Number Sharing the same as call forwarding?Not exactly. Call forwarding redirects a call to another number, while Number Sharing allows multiple users to access the same number directly. How does Dialaxy Number Sharing differ from a standard phone system?Unlike traditional systems that assign one number per user, Dialaxy lets multiple users access the same number from any location, using smart routing and cloud technology. Does Number Sharing require a special phone system?You may need a cloud-based phone system or VoIP platform that supports multi-user access to the same number. Can Number Sharing replace a traditional PBX system?Yes. It’s often a simpler and more flexible alternative to legacy PBX systems, especially for small to medium businesses.
