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Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your businessās reach nationwide with a toll-free number accessible in the US, and Canada
Secure a vanity phone number online for your business. Build brand identity, improve customer recall, and create a professional image easily.
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
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Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Stay updated with industry insights and tips on our blog.
Expert tips on VoIP, cloud telephony, and virtual phone numbersāall in one place.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Explore phone number regulatory requirements for customers across different countries, including documents, number types, and eligibility details.
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Explore inspiring success stories from our regular clients.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Convert text into realistic audio with our free Text-to-Speech Generator. Ideal for accessibility and customized listening, offering two voice options to suit any purpose.
Use Social Media Finder to quickly and reliably search for online profiles across platforms. Simplify your profile discovery process today.
Instantly convert your voice to text for free with our Speech to Text Generator. Fast, accurate, and easy-to-use voice transcription tool!
Craft professional voicemail greetings in seconds. Use our easy generator to create custom messages quickly and make a great impression!
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Home - Help Center
Find answers and get the support you need.
Dialaxy is a call center solution designed to boost business productivity by providing tools for effective communication, access to phone number records, and team collaboration, leading to improved customer satisfaction.
Dialaxy offers unlimited calling and texting features, streamlining communication, and allowing startups and businesses to buy instant local support numbers from the USA and Canada.
Dialaxy office is located in Dover, Delaware.
The Dialaxy packages offer excellent value, providing businesses and startups with remarkable features for seamless customer connection at an affordable price.
You can download the Dialaxy app from the following sources:
Dialaxy is both a web and mobile app.
Dialaxy provides Virtual Numbers for over 100 countries worldwide.
We offer three different plans for our customers. They can be listed as
The pricing varies according to the different plans available.
1. Basic- $10/ month 2. Plus- $20/ month 3. Pro – $30/ month 4. Enterprise – Contact sales
You should buy the Dialaxy package for several reasons: 1. Cost Saving and Efficiency Improvements. 2. Improved call Quality and Features. 3. Reliable support and Innovative Features.
Yes, the package auto-renew.
Specific pricing details for other phone numbers in Dialaxy are not available. For accurate pricing information, we recommend you to contact their sales team directly or email at support@dialaxy.com
Dialaxy offers plans that share common features, such as unlimited calls and SMS across all options. However, distinctions arise in the specific features according to the plans.
It depends on your subscription whether the plan is monthly or annually.
To cancel a subscription, users can reach out to our support team via chat or email us at
Certainly, to review or make changes to your billing address, please follow these steps:
To manage your subscription, follow these steps:
Yes, You can change your Dialaxy subscription anytime.
Yes, You can turn off your Dialaxy number either by not renewing the subscription or contacting the sales team.
Dialaxy’s refund policy states that all refund requests are subject to their policy, and if eligible, processing will be done within 3 days. However, specific details about the eligibility criteria and circumstances for refunds are not provided. The cancellation policy requires advance notice of the breach and a minimum of thirty (30) days to rectify the situation before cancellation.
Dialaxy is a cloud-based telephony solution that allows businesses to connect with customers worldwide. It offers various features, including local and toll-free numbers with call and text capabilities.
Yes, you can have more than one virtual phone number on Dialaxy. You can activate your virtual phone number within a minute by creating an account and selecting a free number from available numbers. Dialaxy also offers hassle-free packages for local or toll-free numbers with call and text capabilities. You can set up multiple virtual phone numbers and link them to one mobile phone, making it easier to carry around and manage multiple numbers.
To add a new number to your Dialaxy account, follow these steps:
Yes, Dialaxy offers virtual phone numbers for the USA and Canada, providing hassle-free packages for local and toll-free numbers with call and text capabilities.
Yes, Dialaxy offers toll-free numbers as part of its package. Toll-free numbers allow callers to reach your business free of charge, and they are particularly common for customer service calling.
The choice between a toll-free or local number for your business depends on your business needs and goals. A toll-free number can make your business appear larger and more established, while a local number can enhance your local presence and give your business a friendly neighborhood feeling. A toll-free number ensures that customers can reach you without paying long-distance fees, while a local number can charge customers in different area codes with a long-distance fee. If your customer base is local, a local number may be more appropriate, while a toll-free number may be better if you have customers across the US and Canada. Ultimately, the decision between a toll-free or local number depends on your business needs and goals.
Certainly, to view a demonstration of Dialaxy, simply follow these steps:
Certainly, to schedule a 30-minute demo of Dialaxy, follow these steps:
No, you can’t use the Dialaxy app without signing up.
Go to https://dialaxy.com/ where you’ll find the ‘sign in’ option, and from there, you can create your Dialaxy account.
To confirm a Dialaxy invitation, check your email for an invitation email from Dialaxy, click the link provided in the email, and follow any additional instructions provided. If you need assistance, contact our customer support team.
To log into your Dialaxy account you can follow these general steps:
Yes, a free trial is available.
Yes, personal emails are accepted in Dialaxy.
No, you can’t change the email ID in your Dialaxy account.
Yes, it is possible to have multiple accounts under the same login credential.
Dialaxy is a cloud-based telephony solution that enables users to make and receive calls and messages over the Internet. It uses VoIP (Voice over Internet Protocol) technology to convert voice calls into digital data packets that are transmitted over the Internet. This technology allows for improved call quality, cost savings, and efficiency improvements compared to traditional landline calls. Dialaxy offers features like interactive IVR, WiFi calling, Agent Groups, and robust security measures, with subscription plans for unlimited calls and messages in the US and Canada. With VoIP, users can make calls from anywhere in the world as long as they have an internet connection, and Dialaxy provides apps for every device to make it easy to use.
Yes you can use the number outside of US and Canada using Dialaxy app.
Every plan includes unlimited calling, allowing you to make calls for as many minutes as you need.
If you have subscribed to the plan which provides unlimited calling service, all incoming and outgoing call are subjected to fair usage limit and upon reaching the limit , user shall be shifted to other plans. In this case , user might get charged extra for calling after crossing fair usage limit.
While purchasing the plan you can select country for which you wish to get minutes benefits , you will get benefits of free minutes (as per fair usages policy ) for only one country which you have selected while purchasing the office phone system plan.
Every plan includes unlimited calling, allowing you to make calls for as many SMS as you need.
Dialaxy is specifically designed for use in Canada and the USA, and it is compatible with every other country.
Yes, Dialaxy requires an internet connection for calling and texting. It utilizes VoIP technology, transmitting voice calls over the internet, necessitating a stable internet connection to use the service.
Dialaxy is purpose-built for utilization in Canada and the USA, and it is exclusively compatible with these two countries. With Dialaxy, you can make calls and send texts within Canada and the USA.
Without an internet connection, you won’t be able to receive calls or messages. Dialaxy requires a stable internet connection to function properly.
Dialaxy is a VoIP service provider, but the exact amount of data it uses is not explicitly mentioned in the available sources. However, VoIP services, in general, require a stable internet connection to function properly. The data usage for Dialaxy, specifically, may vary depending on factors such as the frequency and duration of calls, as well as the quality of the internet connection.
Dialaxy offers apps for every device, including web, desktop, and mobile. These apps provide seamless communication and collaboration, allowing users to access the service across platforms.
When making a call with Dialaxy, the person you’re contacting won’t know you’re using Dialaxy. It employs VoIP technology over the internet, similar to other services, ensuring a seamless call experience without any distinguishable difference unless disclosed.
Dialaxy protects user information through robust security measures, including encryption and privacy features. Dialaxy ensures secure call transmission over the Internet, safeguarding customer data and communication. For more information, visit the Privacy Policy and Cookie Policy.
Yes, you should allow access to your microphone and video while using Dialaxy. Dialaxy is a VoIP service provider that enables users to make and receive calls and messages over the Internet. To use Dialaxy, you need to allow access to your microphone and video so that you can make and receive calls and messages. Dialaxy uses VoIP technology to convert voice calls into digital data packets that are transmitted over the internet. This technology allows for improved call quality, cost savings, and efficiency improvements compared to traditional landline calls. Dialaxy offers features like interactive IVR, WiFi calling, Agent Groups, and robust security measures, with subscription plans for unlimited calls and messages in the US and Canada
Dialaxy collects and processes personal data that users provide when using their services, such as log and usage data, diagnostic, usage, and performance information. However, Dialaxy does not process sensitive personal information. The company’s privacy policy states that they collect personal information that users disclose to them, and they automatically collect certain information when users visit, use, or navigate their services.
No, you cannot use your existing number on Dialaxy, as it is a virtual phone number service provider. Virtual phone numbers are linked to an online account with the provider, as opposed to a specific location. Dialaxy offers virtual numbers for the USA and Canada, as well as comprehensive call center solutions.
Yes, you can use 3rd party communication apps with your Dialaxy number. According to Dialaxy’s Fair Use Policy, you may use the Dialaxy Number with a third-party provider for outgoing calls or sending messages, as long as it is mutually agreed in writing by the parties.
No, you do not need any hardware for Dialaxy. Dialaxy is a cloud-based telephony solution that allows you to connect with your customers anywhere around the globe without the need for any additional hardware.
To set up your browser to work with Dialaxy, you need to grant the necessary permissions for accessing your microphone and other resources. Here are the steps to follow:
Dialaxy is a cloud-based telephony solution, it typically relies on a stable internet connection and access to audio input/output devices such as microphones and speakers. Dialaxy often requires a minimum internet speed and quality of service to ensure clear and uninterrupted voice communication.
In general, the network requirements for Dialaxy include:
As for audio requirements, users may need to ensure that their devices have access to the following:
Allowing Google Chrome to use your microphone while using Dialaxy is essential for making and receiving calls through the service. By granting Chrome permission to access your microphone, you enable the necessary audio functionality required for effective communication on Dialaxy. To ensure a seamless experience with Dialaxy’s audio features, it’s important to allow Chrome to use your microphone.
To find out who the administrator of your Dialaxy account is, you can follow these steps:
Contact your organization’s IT department or support team. They should be able to provide information about the account administrator, as they are responsible for managing the account and granting permissions. If you are the account administrator, you can check your own account information. In most cases, the account administrator is the person who initially sets up the account or has the highest level of permissions within the organization.
Yes, you can download the call report from the Dialaxy dashboard. The call report typically provides valuable insights into call activities, including call duration, caller details, and agent handling information.
No, calling on Dialaxy is not free. Dialaxy offers various pricing packages for local, shortcode, or toll-free numbers with call and text capabilities. The pricing plans are designed to cater to different business needs and usage patterns.
To make a call using the Dialaxy app, you can follow these general steps:
No, You cannot group call using Dialaxy.
Call status refers to the current state of an incoming or outgoing call based on its type. Different types of call statuses are possible for incoming and outgoing calls. The following are some of the call statuses for incoming and outgoing calls:
When you call or text using Dialaxy, the caller ID displayed to the recipient will typically be the phone number associated with your Dialaxy account. The recipient will see the phone number you are using to make the call or send the text.
Dialaxy allows users to make calls to various types of numbers, including local, toll-free, and international numbers. The platform provides comprehensive call center software and supports inbound and outbound calls.
Yes, you can make international calls using Dialaxy. Dialaxy is a cloud-based telephony solution that allows you to connect with your customers anywhere around the globe. It enables you to make international calls by providing virtual numbers. With Dialaxy’s easy-to-use interface and robust backend architecture, you can set up your call center within minutes.
To transfer a call using Dialaxy, you can follow these general steps:
To record a call on Dialaxy, you can follow these general steps:
Yes, you can reject a call with a text message using Dialaxy.
To turn ON/OFF missed call notifications in Dialaxy, you can follow these general steps:
To turn ON/OFF call reminder notifications in Dialaxy, you can follow these general steps:
You can directly email Dialaxy support at support@dialaxy.com. Dialaxy offers 24/7 customer support, allowing you to engage in a chat with dedicated support agents whenever you need assistance.
To report a bug with Dialaxy, you can follow these steps:
Everything about the new feature will be sent to you via newsletter or by sales team.
